Introduction

EliteFab Premium Drycleaners ("EliteFab," "we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our mobile application, or avail our dry cleaning and laundry services.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal Information: Name, phone number, email address, and residential or office address for pickup and delivery.
• Order Information: Details of garments or household items booked for cleaning, service preferences, and special instructions.
• Payment Information: Transaction details processed through secure third-party payment gateways. We do not store your debit or credit card details on our servers.
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

Your information is used for the following purposes:

• Schedule and manage pickup and delivery of your garments and household items.
• Process payments for services rendered.
• Send order confirmations, service updates, delivery notifications, and customer support communications via phone, SMS, WhatsApp, or email.
• Improve our services, website functionality, and overall customer experience.
• Send promotional offers and marketing communications where you have provided consent.
• Comply with applicable legal, regulatory, or statutory obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Authorized delivery personnel and operational staff for pickup and delivery services.
• Secure payment gateway providers for processing transactions.
• Government authorities, regulators, or law enforcement agencies where disclosure is required by law.

4. Cookies

Our website uses cookies to improve user experience, remember your preferences, and analyze website traffic. You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no electronic storage or transmission method is completely secure, and absolute security cannot be guaranteed.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Once the retention period expires, the information is securely deleted or anonymized.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal requirements. Any revisions will be published on this page along with the updated effective date.